keyhan a1dbd0a85f fix: resolve TypeORM cascade bug in ticket reply/close/updateStatus ...

- Replace ticketsRepo.save(ticket) with ticketsRepo.update() to avoid
  cascade orphaning existing messages (SET ticketId=null violates NOT NULL)
- Fix reply(), close() in tickets.service.ts
- Fix updateStatus() in tickets.controller.ts using new updateTicketFields() method
- Add updateTicketFields() helper to TicketsService for safe partial updates

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fix: resolve TypeORM cascade bug in ticket reply/close/updateStatus

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