feat: ticketing system with technical/sales roles and department routing
Backend: - Added TECHNICAL and SALES roles to UserRole enum - Added TicketDepartment, TicketStatus, TicketPriority enums - Created Ticket and TicketMessage entities with relationships - Created TicketsModule with full CRUD service and controller - Ticket routing: users create tickets to technical/sales departments - Staff reply updates status (answered), user reply sets waiting - Role-based access: technical staff sees technical tickets, sales sees sales tickets - Admin sees all tickets with stats (total, open, avg response time) - Updated access control: technical role has admin-level access (except role change) - Sales role can view users and handle sales tickets - Clusters controller: technical role can manage clusters/pools - Users controller: technical/sales can view users, only admin changes roles Frontend: - New user ticket pages: list (with create form) + detail (chat-style messages) - Staff ticket panel: filtered by department with status filters - Admin all-tickets page with statistics dashboard and department/status filters - Updated sidebar: role-based nav items (admin/technical/sales sections) - Role badges in header for technical (blue) and sales (green) - Admin users page: new roles in dropdowns, role change restricted to admin only - Deploy page: technical role gets cluster selection access like admin
This commit is contained in:
keyhan
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'use client';
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import { useState, useRef, useEffect } from 'react';
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import { useQuery, useMutation, useQueryClient } from '@tanstack/react-query';
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import { useParams, useRouter } from 'next/navigation';
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import api from '@/lib/api';
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import { useAuthStore } from '@/lib/store';
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import toast from 'react-hot-toast';
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import type { Ticket } from '@/types';
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const statusColors: Record<string, string> = {
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open: 'bg-yellow-100 text-yellow-700',
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waiting: 'bg-orange-100 text-orange-700',
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answered: 'bg-green-100 text-green-700',
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closed: 'bg-gray-100 text-gray-500',
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};
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export default function TicketDetailPage() {
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const { id } = useParams();
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const router = useRouter();
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const queryClient = useQueryClient();
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const user = useAuthStore((s) => s.user);
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const [reply, setReply] = useState('');
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const messagesEndRef = useRef<HTMLDivElement>(null);
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const { data: ticket, isLoading } = useQuery<Ticket>({
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queryKey: ['ticket', id],
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queryFn: () => api.get(`/tickets/${id}`).then((r) => r.data),
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refetchInterval: 10000,
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});
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const replyMutation = useMutation({
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mutationFn: (message: string) => api.post(`/tickets/${id}/reply`, { message }).then((r) => r.data),
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onSuccess: () => {
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setReply('');
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queryClient.invalidateQueries({ queryKey: ['ticket', id] });
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toast.success('Reply sent');
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},
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onError: (err: any) => toast.error(err.response?.data?.message || 'Failed to send reply'),
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});
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const closeMutation = useMutation({
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mutationFn: () => api.patch(`/tickets/${id}/close`).then((r) => r.data),
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onSuccess: () => {
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queryClient.invalidateQueries({ queryKey: ['ticket', id] });
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toast.success('Ticket closed');
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},
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});
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useEffect(() => {
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messagesEndRef.current?.scrollIntoView({ behavior: 'smooth' });
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}, [ticket?.messages]);
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const handleSubmitReply = (e: React.FormEvent) => {
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e.preventDefault();
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if (reply.trim()) {
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replyMutation.mutate(reply.trim());
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}
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};
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if (isLoading) {
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return (
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<div className="text-center py-12">
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<div className="animate-spin rounded-full h-8 w-8 border-2 border-primary-600 border-t-transparent mx-auto" />
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</div>
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);
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}
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if (!ticket) {
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return <div className="card p-12 text-center text-gray-500">Ticket not found</div>;
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}
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return (
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<div className="space-y-4">
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{/* Header */}
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<div className="flex items-start justify-between gap-4">
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<div>
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<button onClick={() => router.back()} className="text-sm text-gray-500 hover:text-gray-700 mb-2">
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← Back
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</button>
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<h1 className="text-xl font-bold text-gray-900">{ticket.subject}</h1>
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<div className="flex items-center gap-2 mt-1.5 flex-wrap">
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<span className={`px-2 py-0.5 rounded-full text-xs font-medium ${statusColors[ticket.status]}`}>
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{ticket.status}
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</span>
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<span className="text-xs text-gray-500">
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{ticket.department === 'technical' ? '🔧 Technical' : '💼 Sales'}
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</span>
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<span className="text-xs text-gray-400">
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{new Date(ticket.createdAt).toLocaleString()}
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</span>
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{ticket.user && (
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<span className="text-xs text-gray-400">
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by {ticket.user.firstName} {ticket.user.lastName}
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</span>
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)}
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</div>
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</div>
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{ticket.status !== 'closed' && (
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<button
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onClick={() => closeMutation.mutate()}
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className="btn-ghost text-sm text-red-600 hover:text-red-700 hover:bg-red-50"
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disabled={closeMutation.isPending}
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>
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Close Ticket
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</button>
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)}
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</div>
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{/* Messages */}
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<div className="card p-4 space-y-4 max-h-[500px] overflow-y-auto">
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{ticket.messages?.map((msg) => {
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const isMe = msg.senderId === user?.id;
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const isStaff = msg.senderRole !== 'user';
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return (
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<div key={msg.id} className={`flex ${isMe ? 'justify-end' : 'justify-start'}`}>
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<div className={`max-w-[80%] rounded-2xl px-4 py-3 ${
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isMe
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? 'bg-primary-500 text-white rounded-br-md'
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: isStaff
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? 'bg-blue-50 text-gray-900 border border-blue-200 rounded-bl-md'
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: 'bg-gray-100 text-gray-900 rounded-bl-md'
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}`}>
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{!isMe && (
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<p className={`text-xs font-semibold mb-1 ${isStaff ? 'text-blue-600' : 'text-gray-500'}`}>
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{msg.sender ? `${msg.sender.firstName} ${msg.sender.lastName}` : 'Unknown'}
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{isStaff && (
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<span className="ml-1 px-1.5 py-0.5 bg-blue-100 text-blue-700 rounded text-[10px]">
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{msg.senderRole === 'admin' ? 'Admin' : msg.senderRole === 'technical' ? 'Technical' : 'Sales'}
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</span>
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)}
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</p>
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)}
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<p className="text-sm whitespace-pre-wrap">{msg.message}</p>
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<p className={`text-[10px] mt-1 ${isMe ? 'text-white/70' : 'text-gray-400'}`}>
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{new Date(msg.createdAt).toLocaleTimeString([], { hour: '2-digit', minute: '2-digit' })}
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</p>
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</div>
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</div>
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);
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})}
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<div ref={messagesEndRef} />
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</div>
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{/* Reply Box */}
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{ticket.status !== 'closed' ? (
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<form onSubmit={handleSubmitReply} className="card p-4">
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<div className="flex gap-3">
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<textarea
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className="input-field flex-1 min-h-[60px] resize-none"
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placeholder="Type your reply..."
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value={reply}
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onChange={(e) => setReply(e.target.value)}
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onKeyDown={(e) => {
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if (e.key === 'Enter' && !e.shiftKey) {
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e.preventDefault();
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handleSubmitReply(e);
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}
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}}
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/>
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<button
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type="submit"
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className="btn-primary self-end"
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disabled={!reply.trim() || replyMutation.isPending}
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>
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{replyMutation.isPending ? '...' : 'Send'}
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</button>
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</div>
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</form>
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) : (
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<div className="card p-4 text-center text-sm text-gray-500">
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This ticket is closed. Create a new ticket if you need further assistance.
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</div>
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)}
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</div>
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);
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}
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@@ -0,0 +1,176 @@
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'use client';
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import { useState } from 'react';
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import { useQuery, useMutation, useQueryClient } from '@tanstack/react-query';
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import Link from 'next/link';
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import api from '@/lib/api';
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import toast from 'react-hot-toast';
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import type { Ticket, CreateTicketDto, TicketDepartment, TicketPriority } from '@/types';
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const statusColors: Record<string, string> = {
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open: 'bg-yellow-100 text-yellow-700',
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waiting: 'bg-orange-100 text-orange-700',
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answered: 'bg-green-100 text-green-700',
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closed: 'bg-gray-100 text-gray-500',
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};
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const priorityColors: Record<string, string> = {
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low: 'bg-blue-100 text-blue-700',
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medium: 'bg-yellow-100 text-yellow-700',
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high: 'bg-red-100 text-red-700',
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};
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export default function TicketsPage() {
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const queryClient = useQueryClient();
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const [showCreate, setShowCreate] = useState(false);
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const [form, setForm] = useState<CreateTicketDto>({
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subject: '',
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department: 'technical',
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priority: 'medium',
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message: '',
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});
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const { data: tickets = [], isLoading } = useQuery<Ticket[]>({
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queryKey: ['my-tickets'],
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queryFn: () => api.get('/tickets/my').then((r) => r.data),
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});
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const createMutation = useMutation({
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mutationFn: (data: CreateTicketDto) => api.post('/tickets', data).then((r) => r.data),
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onSuccess: () => {
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toast.success('Ticket created successfully');
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queryClient.invalidateQueries({ queryKey: ['my-tickets'] });
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setShowCreate(false);
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setForm({ subject: '', department: 'technical', priority: 'medium', message: '' });
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},
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onError: (err: any) => toast.error(err.response?.data?.message || 'Failed to create ticket'),
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});
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const handleSubmit = (e: React.FormEvent) => {
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e.preventDefault();
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createMutation.mutate(form);
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};
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return (
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<div className="space-y-6">
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<div className="flex items-center justify-between">
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<div>
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<h1 className="text-2xl font-bold text-gray-900">My Tickets</h1>
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<p className="text-sm text-gray-500 mt-1">Support tickets and their status</p>
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</div>
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<button onClick={() => setShowCreate(!showCreate)} className="btn-primary">
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{showCreate ? '✕ Cancel' : '+ New Ticket'}
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</button>
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</div>
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{/* Create Ticket Form */}
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{showCreate && (
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<form onSubmit={handleSubmit} className="card p-6 space-y-4">
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<h2 className="text-lg font-semibold text-gray-900">Create New Ticket</h2>
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<div>
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<label className="block text-sm font-medium text-gray-700 mb-1">Subject</label>
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<input
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type="text"
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className="input-field"
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placeholder="Brief description of your issue"
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value={form.subject}
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onChange={(e) => setForm({ ...form, subject: e.target.value })}
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required
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minLength={3}
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/>
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</div>
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<div className="grid grid-cols-1 sm:grid-cols-2 gap-4">
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<div>
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<label className="block text-sm font-medium text-gray-700 mb-1">Department</label>
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<select
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className="input-field"
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value={form.department}
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onChange={(e) => setForm({ ...form, department: e.target.value as TicketDepartment })}
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>
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<option value="technical">🔧 Technical Support</option>
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<option value="sales">💼 Sales</option>
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</select>
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</div>
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<div>
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<label className="block text-sm font-medium text-gray-700 mb-1">Priority</label>
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<select
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className="input-field"
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value={form.priority}
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onChange={(e) => setForm({ ...form, priority: e.target.value as TicketPriority })}
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>
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<option value="low">🟢 Low</option>
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<option value="medium">🟡 Medium</option>
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<option value="high">🔴 High</option>
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</select>
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</div>
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</div>
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<div>
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<label className="block text-sm font-medium text-gray-700 mb-1">Message</label>
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<textarea
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className="input-field min-h-[120px]"
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placeholder="Describe your issue in detail..."
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value={form.message}
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onChange={(e) => setForm({ ...form, message: e.target.value })}
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required
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minLength={10}
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/>
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</div>
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<div className="flex justify-end">
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<button type="submit" className="btn-primary" disabled={createMutation.isPending}>
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{createMutation.isPending ? 'Creating...' : 'Submit Ticket'}
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</button>
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</div>
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</form>
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)}
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{/* Tickets List */}
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{isLoading ? (
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<div className="text-center py-12">
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<div className="animate-spin rounded-full h-8 w-8 border-2 border-primary-600 border-t-transparent mx-auto" />
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</div>
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) : tickets.length === 0 ? (
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<div className="card p-12 text-center">
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<span className="text-4xl">🎫</span>
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<h3 className="mt-3 text-lg font-semibold text-gray-700">No tickets yet</h3>
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<p className="text-sm text-gray-500 mt-1">Create a ticket if you need help</p>
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</div>
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) : (
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<div className="space-y-3">
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{tickets.map((ticket) => (
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<Link
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key={ticket.id}
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href={`/dashboard/tickets/${ticket.id}`}
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className="card p-4 block hover:shadow-md transition-shadow"
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>
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<div className="flex items-start justify-between gap-3">
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<div className="flex-1 min-w-0">
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<div className="flex items-center gap-2 flex-wrap">
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<h3 className="font-semibold text-gray-900 truncate">{ticket.subject}</h3>
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<span className={`px-2 py-0.5 rounded-full text-xs font-medium ${statusColors[ticket.status]}`}>
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{ticket.status}
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</span>
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<span className={`px-2 py-0.5 rounded-full text-xs font-medium ${priorityColors[ticket.priority]}`}>
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{ticket.priority}
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</span>
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</div>
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<div className="flex items-center gap-3 mt-1.5 text-xs text-gray-500">
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<span>{ticket.department === 'technical' ? '🔧 Technical' : '💼 Sales'}</span>
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<span>•</span>
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<span>{new Date(ticket.createdAt).toLocaleDateString('en-US', { month: 'short', day: 'numeric', hour: '2-digit', minute: '2-digit' })}</span>
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<span>•</span>
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<span>{ticket.messages?.length || 0} message{(ticket.messages?.length || 0) !== 1 ? 's' : ''}</span>
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</div>
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</div>
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<span className="text-gray-400 text-sm">→</span>
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</div>
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</Link>
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))}
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</div>
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)}
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</div>
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);
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}
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Reference in New Issue
Block a user