feat: ticketing system with technical/sales roles and department routing
Backend: - Added TECHNICAL and SALES roles to UserRole enum - Added TicketDepartment, TicketStatus, TicketPriority enums - Created Ticket and TicketMessage entities with relationships - Created TicketsModule with full CRUD service and controller - Ticket routing: users create tickets to technical/sales departments - Staff reply updates status (answered), user reply sets waiting - Role-based access: technical staff sees technical tickets, sales sees sales tickets - Admin sees all tickets with stats (total, open, avg response time) - Updated access control: technical role has admin-level access (except role change) - Sales role can view users and handle sales tickets - Clusters controller: technical role can manage clusters/pools - Users controller: technical/sales can view users, only admin changes roles Frontend: - New user ticket pages: list (with create form) + detail (chat-style messages) - Staff ticket panel: filtered by department with status filters - Admin all-tickets page with statistics dashboard and department/status filters - Updated sidebar: role-based nav items (admin/technical/sales sections) - Role badges in header for technical (blue) and sales (green) - Admin users page: new roles in dropdowns, role change restricted to admin only - Deploy page: technical role gets cluster selection access like admin
This commit is contained in:
keyhan
@@ -0,0 +1,176 @@
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'use client';
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import { useState } from 'react';
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import { useQuery } from '@tanstack/react-query';
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import Link from 'next/link';
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import api from '@/lib/api';
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import type { Ticket, TicketStats, TicketDepartment, TicketStatus } from '@/types';
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const statusColors: Record<string, string> = {
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open: 'bg-yellow-100 text-yellow-700',
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waiting: 'bg-orange-100 text-orange-700',
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answered: 'bg-green-100 text-green-700',
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closed: 'bg-gray-100 text-gray-500',
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};
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const priorityColors: Record<string, string> = {
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low: 'bg-blue-100 text-blue-700',
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medium: 'bg-yellow-100 text-yellow-700',
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high: 'bg-red-100 text-red-700',
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};
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export default function AdminTicketsPage() {
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const [deptFilter, setDeptFilter] = useState<TicketDepartment | ''>('');
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const [statusFilter, setStatusFilter] = useState<TicketStatus | ''>('');
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const { data: stats } = useQuery<TicketStats>({
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queryKey: ['ticket-stats'],
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queryFn: () => api.get('/tickets/admin/stats').then((r) => r.data),
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});
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const { data: tickets = [], isLoading } = useQuery<Ticket[]>({
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queryKey: ['admin-tickets', deptFilter, statusFilter],
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queryFn: () => {
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const params = new URLSearchParams();
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if (deptFilter) params.append('department', deptFilter);
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if (statusFilter) params.append('status', statusFilter);
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const qs = params.toString();
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return api.get(`/tickets/admin/all${qs ? `?${qs}` : ''}`).then((r) => r.data);
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},
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});
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const formatResponseTime = (minutes: number) => {
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if (minutes < 60) return `${minutes} min`;
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if (minutes < 1440) return `${Math.round(minutes / 60)} hours`;
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return `${Math.round(minutes / 1440)} days`;
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};
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return (
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<div className="space-y-6">
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<div>
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<h1 className="text-2xl font-bold text-gray-900">📋 All Tickets</h1>
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<p className="text-sm text-gray-500 mt-1">Overview of all support tickets across departments</p>
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</div>
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{/* Stats Cards */}
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{stats && (
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<div className="grid grid-cols-2 lg:grid-cols-4 gap-4">
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<div className="card p-4">
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<p className="text-xs text-gray-500 uppercase font-semibold">Total Tickets</p>
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<p className="text-2xl font-bold text-gray-900 mt-1">{stats.totalTickets}</p>
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</div>
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<div className="card p-4">
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<p className="text-xs text-gray-500 uppercase font-semibold">Open Tickets</p>
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<p className="text-2xl font-bold text-orange-600 mt-1">{stats.openTickets}</p>
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</div>
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<div className="card p-4">
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<p className="text-xs text-gray-500 uppercase font-semibold">Avg Response Time</p>
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<p className="text-2xl font-bold text-primary-600 mt-1">
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{stats.avgResponseTimeMinutes > 0 ? formatResponseTime(stats.avgResponseTimeMinutes) : '—'}
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</p>
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</div>
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<div className="card p-4">
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<p className="text-xs text-gray-500 uppercase font-semibold">Departments</p>
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<div className="mt-1 space-y-0.5">
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{Object.entries(stats.byDepartment).map(([dept, data]) => (
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<div key={dept} className="flex items-center justify-between text-xs">
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<span className="text-gray-600 capitalize">{dept === 'technical' ? '🔧' : '💼'} {dept}</span>
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<span className="font-medium text-gray-900">
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{data.open} open / {data.total} total
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</span>
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</div>
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))}
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</div>
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</div>
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</div>
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)}
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{/* Filters */}
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<div className="flex flex-wrap gap-4">
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<div className="flex flex-wrap gap-2">
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<span className="text-sm text-gray-500 self-center">Department:</span>
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{(['' as const, 'technical' as TicketDepartment, 'sales' as TicketDepartment]).map((dept) => (
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<button
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key={dept}
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onClick={() => setDeptFilter(dept)}
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className={`px-3 py-1.5 rounded-lg text-sm font-medium transition-colors ${
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deptFilter === dept
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? 'bg-primary-500 text-white'
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: 'bg-gray-100 text-gray-600 hover:bg-gray-200'
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}`}
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>
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{dept === '' ? 'All' : dept === 'technical' ? '🔧 Technical' : '💼 Sales'}
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</button>
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))}
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</div>
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<div className="flex flex-wrap gap-2">
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<span className="text-sm text-gray-500 self-center">Status:</span>
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{(['', 'open', 'waiting', 'answered', 'closed'] as const).map((status) => (
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<button
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key={status}
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onClick={() => setStatusFilter(status)}
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className={`px-3 py-1.5 rounded-lg text-sm font-medium transition-colors ${
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statusFilter === status
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? 'bg-primary-500 text-white'
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: 'bg-gray-100 text-gray-600 hover:bg-gray-200'
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}`}
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>
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{status === '' ? 'All' : status.charAt(0).toUpperCase() + status.slice(1)}
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</button>
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))}
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</div>
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</div>
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{/* Tickets Table */}
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{isLoading ? (
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<div className="text-center py-12">
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<div className="animate-spin rounded-full h-8 w-8 border-2 border-primary-600 border-t-transparent mx-auto" />
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</div>
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) : tickets.length === 0 ? (
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<div className="card p-12 text-center">
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<span className="text-4xl">📭</span>
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<h3 className="mt-3 text-lg font-semibold text-gray-700">No tickets found</h3>
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</div>
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) : (
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<div className="space-y-3">
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{tickets.map((ticket) => (
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<Link
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key={ticket.id}
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href={`/dashboard/tickets/${ticket.id}`}
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className="card p-4 block hover:shadow-md transition-shadow"
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>
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<div className="flex items-start justify-between gap-3">
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<div className="flex-1 min-w-0">
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<div className="flex items-center gap-2 flex-wrap">
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<h3 className="font-semibold text-gray-900 truncate">{ticket.subject}</h3>
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<span className={`px-2 py-0.5 rounded-full text-xs font-medium ${statusColors[ticket.status]}`}>
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{ticket.status}
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</span>
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<span className={`px-2 py-0.5 rounded-full text-xs font-medium ${priorityColors[ticket.priority]}`}>
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{ticket.priority}
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</span>
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<span className="px-2 py-0.5 rounded-full text-xs font-medium bg-purple-100 text-purple-700">
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{ticket.department === 'technical' ? '🔧 Technical' : '💼 Sales'}
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</span>
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</div>
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<div className="flex items-center gap-3 mt-1.5 text-xs text-gray-500">
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{ticket.user && (
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<span>
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👤 {ticket.user.firstName} {ticket.user.lastName} ({ticket.user.email})
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</span>
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)}
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<span>•</span>
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<span>{new Date(ticket.createdAt).toLocaleDateString('en-US', { month: 'short', day: 'numeric', hour: '2-digit', minute: '2-digit' })}</span>
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<span>•</span>
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<span>{ticket.messages?.length || 0} msg{(ticket.messages?.length || 0) !== 1 ? 's' : ''}</span>
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</div>
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</div>
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<span className="text-gray-400 text-sm">→</span>
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</div>
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</Link>
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))}
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</div>
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)}
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</div>
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);
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}
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@@ -3,11 +3,14 @@
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import { useState } from 'react';
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import { useQuery, useMutation, useQueryClient } from '@tanstack/react-query';
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import api from '@/lib/api';
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import { useAuthStore } from '@/lib/store';
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import toast from 'react-hot-toast';
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import type { AdminUser } from '@/types';
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export default function AdminUsersPage() {
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const queryClient = useQueryClient();
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const currentUser = useAuthStore((s) => s.user);
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const isAdmin = currentUser?.role === 'admin';
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const [search, setSearch] = useState('');
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const [showForm, setShowForm] = useState(false);
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const [form, setForm] = useState({
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@@ -15,7 +18,7 @@ export default function AdminUsersPage() {
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password: '',
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firstName: '',
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lastName: '',
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role: 'user' as 'user' | 'admin',
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role: 'user' as 'user' | 'admin' | 'technical' | 'sales',
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});
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const { data: users = [], isLoading } = useQuery<AdminUser[]>({
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@@ -116,10 +119,12 @@ export default function AdminUsersPage() {
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<select
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className="input-field w-full sm:w-48"
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value={form.role}
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onChange={(e) => setForm({ ...form, role: e.target.value as 'user' | 'admin' })}
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onChange={(e) => setForm({ ...form, role: e.target.value as typeof form.role })}
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>
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<option value="user">User</option>
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<option value="admin">Admin</option>
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<option value="technical">Technical</option>
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<option value="sales">Sales</option>
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</select>
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</div>
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<button
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@@ -192,14 +197,25 @@ export default function AdminUsersPage() {
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</td>
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<td className="px-6 py-4 text-sm text-gray-600">{user.email}</td>
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<td className="px-6 py-4">
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<select
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className="text-sm border border-gray-200 rounded-lg px-2.5 py-1.5 bg-white focus:ring-2 focus:ring-primary-500 focus:border-transparent"
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value={user.role}
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onChange={(e) => changeRole.mutate({ id: user.id, role: e.target.value })}
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>
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<option value="user">User</option>
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<option value="admin">Admin</option>
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</select>
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{isAdmin ? (
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<select
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className="text-sm border border-gray-200 rounded-lg px-2.5 py-1.5 bg-white focus:ring-2 focus:ring-primary-500 focus:border-transparent"
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value={user.role}
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onChange={(e) => changeRole.mutate({ id: user.id, role: e.target.value })}
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>
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<option value="user">User</option>
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<option value="admin">Admin</option>
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<option value="technical">Technical</option>
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<option value="sales">Sales</option>
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</select>
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) : (
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<span className={`badge ${
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user.role === 'admin' ? 'badge-purple' :
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user.role === 'technical' ? 'bg-blue-100 text-blue-700 px-2 py-0.5 rounded-full text-xs font-medium' :
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user.role === 'sales' ? 'bg-green-100 text-green-700 px-2 py-0.5 rounded-full text-xs font-medium' :
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'badge-gray'
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}`}>{user.role}</span>
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)}
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</td>
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<td className="px-6 py-4">
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<span className={`badge ${user.isActive ? 'badge-green' : 'badge-red'}`}>
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@@ -241,18 +257,29 @@ export default function AdminUsersPage() {
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</div>
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<div className="flex items-center gap-3 text-xs text-gray-500">
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<span className="badge badge-blue">{user.appCount ?? 0} apps</span>
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<span className={`badge ${user.role === 'admin' ? 'badge-purple' : 'badge-gray'}`}>{user.role}</span>
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<span className={`badge ${
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user.role === 'admin' ? 'badge-purple' :
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user.role === 'technical' ? 'bg-blue-100 text-blue-700 px-2 py-0.5 rounded-full text-xs font-medium' :
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user.role === 'sales' ? 'bg-green-100 text-green-700 px-2 py-0.5 rounded-full text-xs font-medium' :
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'badge-gray'
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}`}>{user.role}</span>
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<span>{new Date(user.createdAt).toLocaleDateString()}</span>
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</div>
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<div className="flex items-center gap-2 pt-2 border-t border-gray-100">
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<select
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className="text-sm border border-gray-200 rounded-lg px-2.5 py-1.5 bg-white focus:ring-2 focus:ring-primary-500 focus:border-transparent"
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value={user.role}
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onChange={(e) => changeRole.mutate({ id: user.id, role: e.target.value })}
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>
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<option value="user">User</option>
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<option value="admin">Admin</option>
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</select>
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{isAdmin ? (
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<select
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className="text-sm border border-gray-200 rounded-lg px-2.5 py-1.5 bg-white focus:ring-2 focus:ring-primary-500 focus:border-transparent"
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value={user.role}
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onChange={(e) => changeRole.mutate({ id: user.id, role: e.target.value })}
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>
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<option value="user">User</option>
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<option value="admin">Admin</option>
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<option value="technical">Technical</option>
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<option value="sales">Sales</option>
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</select>
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) : (
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<span className="text-sm text-gray-500 capitalize">{user.role}</span>
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)}
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<button
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onClick={() => toggleActive.mutate({ id: user.id, isActive: user.isActive })}
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className={`text-sm font-medium ${user.isActive ? 'text-red-600' : 'text-green-600'}`}
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@@ -13,7 +13,7 @@ const steps = ['Basic Info', 'Runtime & Database', 'Resources', 'Review'];
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export default function DeployPage() {
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const router = useRouter();
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const user = useAuthStore((s) => s.user);
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const isAdmin = user?.role === 'admin';
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const isAdmin = user?.role === 'admin' || user?.role === 'technical';
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const [step, setStep] = useState(0);
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const [form, setForm] = useState<CreateApplicationDto>({
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name: '',
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@@ -9,12 +9,26 @@ const userNavItems = [
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{ href: '/dashboard', label: 'Dashboard', icon: '📊' },
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{ href: '/dashboard/apps', label: 'Applications', icon: '📦' },
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{ href: '/dashboard/deploy', label: 'New Deploy', icon: '🚀' },
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{ href: '/dashboard/tickets', label: 'Tickets', icon: '🎫' },
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];
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const adminNavItems = [
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{ href: '/dashboard/admin/users', label: 'Users', icon: '👥' },
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{ href: '/dashboard/admin/clusters', label: 'Clusters', icon: '🖥️' },
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{ href: '/dashboard/admin/pools', label: 'Cluster Pools', icon: '⚖️' },
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{ href: '/dashboard/admin/tickets', label: 'All Tickets', icon: '📋' },
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];
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const technicalNavItems = [
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{ href: '/dashboard/admin/users', label: 'Users', icon: '👥' },
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{ href: '/dashboard/admin/clusters', label: 'Clusters', icon: '🖥️' },
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{ href: '/dashboard/admin/pools', label: 'Cluster Pools', icon: '⚖️' },
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{ href: '/dashboard/staff/tickets', label: 'Technical Tickets', icon: '🔧' },
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];
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const salesNavItems = [
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{ href: '/dashboard/admin/users', label: 'Users', icon: '👥' },
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{ href: '/dashboard/staff/tickets', label: 'Sales Tickets', icon: '💼' },
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];
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export default function DashboardLayout({ children }: { children: React.ReactNode }) {
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@@ -83,6 +97,32 @@ export default function DashboardLayout({ children }: { children: React.ReactNod
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))}
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</>
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)}
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{user?.role === 'technical' && (
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<>
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<div className="pt-5 pb-2">
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<p className="px-3 text-[11px] font-bold text-gray-400 uppercase tracking-widest">
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Technical
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</p>
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</div>
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{technicalNavItems.map((item) => (
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<NavLink key={item.href} item={item} />
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))}
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</>
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)}
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{user?.role === 'sales' && (
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<>
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<div className="pt-5 pb-2">
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<p className="px-3 text-[11px] font-bold text-gray-400 uppercase tracking-widest">
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Sales
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</p>
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</div>
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{salesNavItems.map((item) => (
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<NavLink key={item.href} item={item} />
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))}
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</>
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)}
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</div>
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{/* Sidebar footer */}
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@@ -151,6 +191,12 @@ export default function DashboardLayout({ children }: { children: React.ReactNod
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{user?.role === 'admin' && (
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<span className="badge-purple">Admin</span>
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)}
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{user?.role === 'technical' && (
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<span className="px-2 py-0.5 text-xs font-semibold rounded-full bg-blue-100 text-blue-700">Technical</span>
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)}
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{user?.role === 'sales' && (
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<span className="px-2 py-0.5 text-xs font-semibold rounded-full bg-green-100 text-green-700">Sales</span>
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)}
|
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</div>
|
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<button
|
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onClick={() => { logout(); router.push('/login'); }}
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|
||||
@@ -0,0 +1,119 @@
|
||||
'use client';
|
||||
|
||||
import { useState } from 'react';
|
||||
import { useQuery } from '@tanstack/react-query';
|
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import Link from 'next/link';
|
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import api from '@/lib/api';
|
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import { useAuthStore } from '@/lib/store';
|
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import type { Ticket, TicketStatus } from '@/types';
|
||||
|
||||
const statusColors: Record<string, string> = {
|
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open: 'bg-yellow-100 text-yellow-700',
|
||||
waiting: 'bg-orange-100 text-orange-700',
|
||||
answered: 'bg-green-100 text-green-700',
|
||||
closed: 'bg-gray-100 text-gray-500',
|
||||
};
|
||||
|
||||
const priorityColors: Record<string, string> = {
|
||||
low: 'bg-blue-100 text-blue-700',
|
||||
medium: 'bg-yellow-100 text-yellow-700',
|
||||
high: 'bg-red-100 text-red-700',
|
||||
};
|
||||
|
||||
export default function StaffTicketsPage() {
|
||||
const user = useAuthStore((s) => s.user);
|
||||
const [statusFilter, setStatusFilter] = useState<TicketStatus | ''>('');
|
||||
|
||||
// Determine which department this staff member handles
|
||||
const department = user?.role === 'sales' ? 'sales' : 'technical';
|
||||
const departmentLabel = department === 'technical' ? '🔧 Technical' : '💼 Sales';
|
||||
|
||||
const { data: tickets = [], isLoading } = useQuery<Ticket[]>({
|
||||
queryKey: ['staff-tickets', department, statusFilter],
|
||||
queryFn: () => {
|
||||
const params = statusFilter ? `?status=${statusFilter}` : '';
|
||||
return api.get(`/tickets/staff/${department}${params}`).then((r) => r.data);
|
||||
},
|
||||
});
|
||||
|
||||
const openCount = tickets.filter((t) => t.status === 'open' || t.status === 'waiting').length;
|
||||
|
||||
return (
|
||||
<div className="space-y-6">
|
||||
<div>
|
||||
<h1 className="text-2xl font-bold text-gray-900">{departmentLabel} Tickets</h1>
|
||||
<p className="text-sm text-gray-500 mt-1">
|
||||
{openCount} open ticket{openCount !== 1 ? 's' : ''} · {tickets.length} total
|
||||
</p>
|
||||
</div>
|
||||
|
||||
{/* Filters */}
|
||||
<div className="flex flex-wrap gap-2">
|
||||
{(['', 'open', 'waiting', 'answered', 'closed'] as const).map((status) => (
|
||||
<button
|
||||
key={status}
|
||||
onClick={() => setStatusFilter(status)}
|
||||
className={`px-3 py-1.5 rounded-lg text-sm font-medium transition-colors ${
|
||||
statusFilter === status
|
||||
? 'bg-primary-500 text-white'
|
||||
: 'bg-gray-100 text-gray-600 hover:bg-gray-200'
|
||||
}`}
|
||||
>
|
||||
{status === '' ? 'All' : status.charAt(0).toUpperCase() + status.slice(1)}
|
||||
</button>
|
||||
))}
|
||||
</div>
|
||||
|
||||
{/* Tickets List */}
|
||||
{isLoading ? (
|
||||
<div className="text-center py-12">
|
||||
<div className="animate-spin rounded-full h-8 w-8 border-2 border-primary-600 border-t-transparent mx-auto" />
|
||||
</div>
|
||||
) : tickets.length === 0 ? (
|
||||
<div className="card p-12 text-center">
|
||||
<span className="text-4xl">✅</span>
|
||||
<h3 className="mt-3 text-lg font-semibold text-gray-700">No tickets</h3>
|
||||
<p className="text-sm text-gray-500 mt-1">
|
||||
{statusFilter ? `No ${statusFilter} tickets` : 'No tickets in this department'}
|
||||
</p>
|
||||
</div>
|
||||
) : (
|
||||
<div className="space-y-3">
|
||||
{tickets.map((ticket) => (
|
||||
<Link
|
||||
key={ticket.id}
|
||||
href={`/dashboard/tickets/${ticket.id}`}
|
||||
className="card p-4 block hover:shadow-md transition-shadow"
|
||||
>
|
||||
<div className="flex items-start justify-between gap-3">
|
||||
<div className="flex-1 min-w-0">
|
||||
<div className="flex items-center gap-2 flex-wrap">
|
||||
<h3 className="font-semibold text-gray-900 truncate">{ticket.subject}</h3>
|
||||
<span className={`px-2 py-0.5 rounded-full text-xs font-medium ${statusColors[ticket.status]}`}>
|
||||
{ticket.status}
|
||||
</span>
|
||||
<span className={`px-2 py-0.5 rounded-full text-xs font-medium ${priorityColors[ticket.priority]}`}>
|
||||
{ticket.priority}
|
||||
</span>
|
||||
</div>
|
||||
<div className="flex items-center gap-3 mt-1.5 text-xs text-gray-500">
|
||||
{ticket.user && (
|
||||
<span>
|
||||
👤 {ticket.user.firstName} {ticket.user.lastName} ({ticket.user.email})
|
||||
</span>
|
||||
)}
|
||||
<span>•</span>
|
||||
<span>{new Date(ticket.createdAt).toLocaleDateString('en-US', { month: 'short', day: 'numeric', hour: '2-digit', minute: '2-digit' })}</span>
|
||||
<span>•</span>
|
||||
<span>{ticket.messages?.length || 0} msg{(ticket.messages?.length || 0) !== 1 ? 's' : ''}</span>
|
||||
</div>
|
||||
</div>
|
||||
<span className="text-gray-400 text-sm">→</span>
|
||||
</div>
|
||||
</Link>
|
||||
))}
|
||||
</div>
|
||||
)}
|
||||
</div>
|
||||
);
|
||||
}
|
||||
@@ -0,0 +1,177 @@
|
||||
'use client';
|
||||
|
||||
import { useState, useRef, useEffect } from 'react';
|
||||
import { useQuery, useMutation, useQueryClient } from '@tanstack/react-query';
|
||||
import { useParams, useRouter } from 'next/navigation';
|
||||
import api from '@/lib/api';
|
||||
import { useAuthStore } from '@/lib/store';
|
||||
import toast from 'react-hot-toast';
|
||||
import type { Ticket } from '@/types';
|
||||
|
||||
const statusColors: Record<string, string> = {
|
||||
open: 'bg-yellow-100 text-yellow-700',
|
||||
waiting: 'bg-orange-100 text-orange-700',
|
||||
answered: 'bg-green-100 text-green-700',
|
||||
closed: 'bg-gray-100 text-gray-500',
|
||||
};
|
||||
|
||||
export default function TicketDetailPage() {
|
||||
const { id } = useParams();
|
||||
const router = useRouter();
|
||||
const queryClient = useQueryClient();
|
||||
const user = useAuthStore((s) => s.user);
|
||||
const [reply, setReply] = useState('');
|
||||
const messagesEndRef = useRef<HTMLDivElement>(null);
|
||||
|
||||
const { data: ticket, isLoading } = useQuery<Ticket>({
|
||||
queryKey: ['ticket', id],
|
||||
queryFn: () => api.get(`/tickets/${id}`).then((r) => r.data),
|
||||
refetchInterval: 10000,
|
||||
});
|
||||
|
||||
const replyMutation = useMutation({
|
||||
mutationFn: (message: string) => api.post(`/tickets/${id}/reply`, { message }).then((r) => r.data),
|
||||
onSuccess: () => {
|
||||
setReply('');
|
||||
queryClient.invalidateQueries({ queryKey: ['ticket', id] });
|
||||
toast.success('Reply sent');
|
||||
},
|
||||
onError: (err: any) => toast.error(err.response?.data?.message || 'Failed to send reply'),
|
||||
});
|
||||
|
||||
const closeMutation = useMutation({
|
||||
mutationFn: () => api.patch(`/tickets/${id}/close`).then((r) => r.data),
|
||||
onSuccess: () => {
|
||||
queryClient.invalidateQueries({ queryKey: ['ticket', id] });
|
||||
toast.success('Ticket closed');
|
||||
},
|
||||
});
|
||||
|
||||
useEffect(() => {
|
||||
messagesEndRef.current?.scrollIntoView({ behavior: 'smooth' });
|
||||
}, [ticket?.messages]);
|
||||
|
||||
const handleSubmitReply = (e: React.FormEvent) => {
|
||||
e.preventDefault();
|
||||
if (reply.trim()) {
|
||||
replyMutation.mutate(reply.trim());
|
||||
}
|
||||
};
|
||||
|
||||
if (isLoading) {
|
||||
return (
|
||||
<div className="text-center py-12">
|
||||
<div className="animate-spin rounded-full h-8 w-8 border-2 border-primary-600 border-t-transparent mx-auto" />
|
||||
</div>
|
||||
);
|
||||
}
|
||||
|
||||
if (!ticket) {
|
||||
return <div className="card p-12 text-center text-gray-500">Ticket not found</div>;
|
||||
}
|
||||
|
||||
return (
|
||||
<div className="space-y-4">
|
||||
{/* Header */}
|
||||
<div className="flex items-start justify-between gap-4">
|
||||
<div>
|
||||
<button onClick={() => router.back()} className="text-sm text-gray-500 hover:text-gray-700 mb-2">
|
||||
← Back
|
||||
</button>
|
||||
<h1 className="text-xl font-bold text-gray-900">{ticket.subject}</h1>
|
||||
<div className="flex items-center gap-2 mt-1.5 flex-wrap">
|
||||
<span className={`px-2 py-0.5 rounded-full text-xs font-medium ${statusColors[ticket.status]}`}>
|
||||
{ticket.status}
|
||||
</span>
|
||||
<span className="text-xs text-gray-500">
|
||||
{ticket.department === 'technical' ? '🔧 Technical' : '💼 Sales'}
|
||||
</span>
|
||||
<span className="text-xs text-gray-400">
|
||||
{new Date(ticket.createdAt).toLocaleString()}
|
||||
</span>
|
||||
{ticket.user && (
|
||||
<span className="text-xs text-gray-400">
|
||||
by {ticket.user.firstName} {ticket.user.lastName}
|
||||
</span>
|
||||
)}
|
||||
</div>
|
||||
</div>
|
||||
{ticket.status !== 'closed' && (
|
||||
<button
|
||||
onClick={() => closeMutation.mutate()}
|
||||
className="btn-ghost text-sm text-red-600 hover:text-red-700 hover:bg-red-50"
|
||||
disabled={closeMutation.isPending}
|
||||
>
|
||||
Close Ticket
|
||||
</button>
|
||||
)}
|
||||
</div>
|
||||
|
||||
{/* Messages */}
|
||||
<div className="card p-4 space-y-4 max-h-[500px] overflow-y-auto">
|
||||
{ticket.messages?.map((msg) => {
|
||||
const isMe = msg.senderId === user?.id;
|
||||
const isStaff = msg.senderRole !== 'user';
|
||||
return (
|
||||
<div key={msg.id} className={`flex ${isMe ? 'justify-end' : 'justify-start'}`}>
|
||||
<div className={`max-w-[80%] rounded-2xl px-4 py-3 ${
|
||||
isMe
|
||||
? 'bg-primary-500 text-white rounded-br-md'
|
||||
: isStaff
|
||||
? 'bg-blue-50 text-gray-900 border border-blue-200 rounded-bl-md'
|
||||
: 'bg-gray-100 text-gray-900 rounded-bl-md'
|
||||
}`}>
|
||||
{!isMe && (
|
||||
<p className={`text-xs font-semibold mb-1 ${isStaff ? 'text-blue-600' : 'text-gray-500'}`}>
|
||||
{msg.sender ? `${msg.sender.firstName} ${msg.sender.lastName}` : 'Unknown'}
|
||||
{isStaff && (
|
||||
<span className="ml-1 px-1.5 py-0.5 bg-blue-100 text-blue-700 rounded text-[10px]">
|
||||
{msg.senderRole === 'admin' ? 'Admin' : msg.senderRole === 'technical' ? 'Technical' : 'Sales'}
|
||||
</span>
|
||||
)}
|
||||
</p>
|
||||
)}
|
||||
<p className="text-sm whitespace-pre-wrap">{msg.message}</p>
|
||||
<p className={`text-[10px] mt-1 ${isMe ? 'text-white/70' : 'text-gray-400'}`}>
|
||||
{new Date(msg.createdAt).toLocaleTimeString([], { hour: '2-digit', minute: '2-digit' })}
|
||||
</p>
|
||||
</div>
|
||||
</div>
|
||||
);
|
||||
})}
|
||||
<div ref={messagesEndRef} />
|
||||
</div>
|
||||
|
||||
{/* Reply Box */}
|
||||
{ticket.status !== 'closed' ? (
|
||||
<form onSubmit={handleSubmitReply} className="card p-4">
|
||||
<div className="flex gap-3">
|
||||
<textarea
|
||||
className="input-field flex-1 min-h-[60px] resize-none"
|
||||
placeholder="Type your reply..."
|
||||
value={reply}
|
||||
onChange={(e) => setReply(e.target.value)}
|
||||
onKeyDown={(e) => {
|
||||
if (e.key === 'Enter' && !e.shiftKey) {
|
||||
e.preventDefault();
|
||||
handleSubmitReply(e);
|
||||
}
|
||||
}}
|
||||
/>
|
||||
<button
|
||||
type="submit"
|
||||
className="btn-primary self-end"
|
||||
disabled={!reply.trim() || replyMutation.isPending}
|
||||
>
|
||||
{replyMutation.isPending ? '...' : 'Send'}
|
||||
</button>
|
||||
</div>
|
||||
</form>
|
||||
) : (
|
||||
<div className="card p-4 text-center text-sm text-gray-500">
|
||||
This ticket is closed. Create a new ticket if you need further assistance.
|
||||
</div>
|
||||
)}
|
||||
</div>
|
||||
);
|
||||
}
|
||||
@@ -0,0 +1,176 @@
|
||||
'use client';
|
||||
|
||||
import { useState } from 'react';
|
||||
import { useQuery, useMutation, useQueryClient } from '@tanstack/react-query';
|
||||
import Link from 'next/link';
|
||||
import api from '@/lib/api';
|
||||
import toast from 'react-hot-toast';
|
||||
import type { Ticket, CreateTicketDto, TicketDepartment, TicketPriority } from '@/types';
|
||||
|
||||
const statusColors: Record<string, string> = {
|
||||
open: 'bg-yellow-100 text-yellow-700',
|
||||
waiting: 'bg-orange-100 text-orange-700',
|
||||
answered: 'bg-green-100 text-green-700',
|
||||
closed: 'bg-gray-100 text-gray-500',
|
||||
};
|
||||
|
||||
const priorityColors: Record<string, string> = {
|
||||
low: 'bg-blue-100 text-blue-700',
|
||||
medium: 'bg-yellow-100 text-yellow-700',
|
||||
high: 'bg-red-100 text-red-700',
|
||||
};
|
||||
|
||||
export default function TicketsPage() {
|
||||
const queryClient = useQueryClient();
|
||||
const [showCreate, setShowCreate] = useState(false);
|
||||
const [form, setForm] = useState<CreateTicketDto>({
|
||||
subject: '',
|
||||
department: 'technical',
|
||||
priority: 'medium',
|
||||
message: '',
|
||||
});
|
||||
|
||||
const { data: tickets = [], isLoading } = useQuery<Ticket[]>({
|
||||
queryKey: ['my-tickets'],
|
||||
queryFn: () => api.get('/tickets/my').then((r) => r.data),
|
||||
});
|
||||
|
||||
const createMutation = useMutation({
|
||||
mutationFn: (data: CreateTicketDto) => api.post('/tickets', data).then((r) => r.data),
|
||||
onSuccess: () => {
|
||||
toast.success('Ticket created successfully');
|
||||
queryClient.invalidateQueries({ queryKey: ['my-tickets'] });
|
||||
setShowCreate(false);
|
||||
setForm({ subject: '', department: 'technical', priority: 'medium', message: '' });
|
||||
},
|
||||
onError: (err: any) => toast.error(err.response?.data?.message || 'Failed to create ticket'),
|
||||
});
|
||||
|
||||
const handleSubmit = (e: React.FormEvent) => {
|
||||
e.preventDefault();
|
||||
createMutation.mutate(form);
|
||||
};
|
||||
|
||||
return (
|
||||
<div className="space-y-6">
|
||||
<div className="flex items-center justify-between">
|
||||
<div>
|
||||
<h1 className="text-2xl font-bold text-gray-900">My Tickets</h1>
|
||||
<p className="text-sm text-gray-500 mt-1">Support tickets and their status</p>
|
||||
</div>
|
||||
<button onClick={() => setShowCreate(!showCreate)} className="btn-primary">
|
||||
{showCreate ? '✕ Cancel' : '+ New Ticket'}
|
||||
</button>
|
||||
</div>
|
||||
|
||||
{/* Create Ticket Form */}
|
||||
{showCreate && (
|
||||
<form onSubmit={handleSubmit} className="card p-6 space-y-4">
|
||||
<h2 className="text-lg font-semibold text-gray-900">Create New Ticket</h2>
|
||||
|
||||
<div>
|
||||
<label className="block text-sm font-medium text-gray-700 mb-1">Subject</label>
|
||||
<input
|
||||
type="text"
|
||||
className="input-field"
|
||||
placeholder="Brief description of your issue"
|
||||
value={form.subject}
|
||||
onChange={(e) => setForm({ ...form, subject: e.target.value })}
|
||||
required
|
||||
minLength={3}
|
||||
/>
|
||||
</div>
|
||||
|
||||
<div className="grid grid-cols-1 sm:grid-cols-2 gap-4">
|
||||
<div>
|
||||
<label className="block text-sm font-medium text-gray-700 mb-1">Department</label>
|
||||
<select
|
||||
className="input-field"
|
||||
value={form.department}
|
||||
onChange={(e) => setForm({ ...form, department: e.target.value as TicketDepartment })}
|
||||
>
|
||||
<option value="technical">🔧 Technical Support</option>
|
||||
<option value="sales">💼 Sales</option>
|
||||
</select>
|
||||
</div>
|
||||
<div>
|
||||
<label className="block text-sm font-medium text-gray-700 mb-1">Priority</label>
|
||||
<select
|
||||
className="input-field"
|
||||
value={form.priority}
|
||||
onChange={(e) => setForm({ ...form, priority: e.target.value as TicketPriority })}
|
||||
>
|
||||
<option value="low">🟢 Low</option>
|
||||
<option value="medium">🟡 Medium</option>
|
||||
<option value="high">🔴 High</option>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div>
|
||||
<label className="block text-sm font-medium text-gray-700 mb-1">Message</label>
|
||||
<textarea
|
||||
className="input-field min-h-[120px]"
|
||||
placeholder="Describe your issue in detail..."
|
||||
value={form.message}
|
||||
onChange={(e) => setForm({ ...form, message: e.target.value })}
|
||||
required
|
||||
minLength={10}
|
||||
/>
|
||||
</div>
|
||||
|
||||
<div className="flex justify-end">
|
||||
<button type="submit" className="btn-primary" disabled={createMutation.isPending}>
|
||||
{createMutation.isPending ? 'Creating...' : 'Submit Ticket'}
|
||||
</button>
|
||||
</div>
|
||||
</form>
|
||||
)}
|
||||
|
||||
{/* Tickets List */}
|
||||
{isLoading ? (
|
||||
<div className="text-center py-12">
|
||||
<div className="animate-spin rounded-full h-8 w-8 border-2 border-primary-600 border-t-transparent mx-auto" />
|
||||
</div>
|
||||
) : tickets.length === 0 ? (
|
||||
<div className="card p-12 text-center">
|
||||
<span className="text-4xl">🎫</span>
|
||||
<h3 className="mt-3 text-lg font-semibold text-gray-700">No tickets yet</h3>
|
||||
<p className="text-sm text-gray-500 mt-1">Create a ticket if you need help</p>
|
||||
</div>
|
||||
) : (
|
||||
<div className="space-y-3">
|
||||
{tickets.map((ticket) => (
|
||||
<Link
|
||||
key={ticket.id}
|
||||
href={`/dashboard/tickets/${ticket.id}`}
|
||||
className="card p-4 block hover:shadow-md transition-shadow"
|
||||
>
|
||||
<div className="flex items-start justify-between gap-3">
|
||||
<div className="flex-1 min-w-0">
|
||||
<div className="flex items-center gap-2 flex-wrap">
|
||||
<h3 className="font-semibold text-gray-900 truncate">{ticket.subject}</h3>
|
||||
<span className={`px-2 py-0.5 rounded-full text-xs font-medium ${statusColors[ticket.status]}`}>
|
||||
{ticket.status}
|
||||
</span>
|
||||
<span className={`px-2 py-0.5 rounded-full text-xs font-medium ${priorityColors[ticket.priority]}`}>
|
||||
{ticket.priority}
|
||||
</span>
|
||||
</div>
|
||||
<div className="flex items-center gap-3 mt-1.5 text-xs text-gray-500">
|
||||
<span>{ticket.department === 'technical' ? '🔧 Technical' : '💼 Sales'}</span>
|
||||
<span>•</span>
|
||||
<span>{new Date(ticket.createdAt).toLocaleDateString('en-US', { month: 'short', day: 'numeric', hour: '2-digit', minute: '2-digit' })}</span>
|
||||
<span>•</span>
|
||||
<span>{ticket.messages?.length || 0} message{(ticket.messages?.length || 0) !== 1 ? 's' : ''}</span>
|
||||
</div>
|
||||
</div>
|
||||
<span className="text-gray-400 text-sm">→</span>
|
||||
</div>
|
||||
</Link>
|
||||
))}
|
||||
</div>
|
||||
)}
|
||||
</div>
|
||||
);
|
||||
}
|
||||
@@ -3,7 +3,7 @@ export interface User {
|
||||
email: string;
|
||||
firstName: string;
|
||||
lastName: string;
|
||||
role: 'user' | 'admin';
|
||||
role: 'user' | 'admin' | 'technical' | 'sales';
|
||||
isActive: boolean;
|
||||
namespace?: string;
|
||||
createdAt: string;
|
||||
@@ -181,3 +181,47 @@ export interface ClusterResources {
|
||||
nodeCount: number;
|
||||
appCount: number;
|
||||
}
|
||||
|
||||
// ─── Ticket types ───────────────────────────────────
|
||||
|
||||
export type TicketDepartment = 'technical' | 'sales';
|
||||
export type TicketStatus = 'open' | 'answered' | 'waiting' | 'closed';
|
||||
export type TicketPriority = 'low' | 'medium' | 'high';
|
||||
|
||||
export interface Ticket {
|
||||
id: string;
|
||||
subject: string;
|
||||
department: TicketDepartment;
|
||||
status: TicketStatus;
|
||||
priority: TicketPriority;
|
||||
userId: string;
|
||||
user?: User;
|
||||
messages?: TicketMessageType[];
|
||||
createdAt: string;
|
||||
updatedAt: string;
|
||||
closedAt?: string;
|
||||
}
|
||||
|
||||
export interface TicketMessageType {
|
||||
id: string;
|
||||
message: string;
|
||||
ticketId: string;
|
||||
senderId: string;
|
||||
senderRole: 'user' | 'admin' | 'technical' | 'sales';
|
||||
sender?: User;
|
||||
createdAt: string;
|
||||
}
|
||||
|
||||
export interface CreateTicketDto {
|
||||
subject: string;
|
||||
department: TicketDepartment;
|
||||
priority?: TicketPriority;
|
||||
message: string;
|
||||
}
|
||||
|
||||
export interface TicketStats {
|
||||
totalTickets: number;
|
||||
openTickets: number;
|
||||
avgResponseTimeMinutes: number;
|
||||
byDepartment: Record<string, { total: number; open: number; answered: number; closed: number }>;
|
||||
}
|
||||
|
||||
File diff suppressed because one or more lines are too long
Reference in New Issue
Block a user